This is a follow up post to the initial post we had written a few days ago about the Poco X2 camera issue. Poco has finally made a statement about the Poco X2 camera issue, offering a very simple fix that will solve the problem for a vast majority of users, saying that they regret any inconvenience caused by the problem. They also said that only 0.2% of Poco X2 users had reportedly faced this issue.
For majority of the devices, they decided that this was the solution:
- Open the settings app and locate “manage apps”.
- Search “Camera” and tap on clear data.
- There, tap on “Clear all data”, and press on “Ok” when prompted.
- Then, reboot your device.
- This should fix the issue for a huge majority of the users.
For the remaining few users, if the issue is still not fixed, there is a hardware solution protocol.
- On the “Services & Feedback” app, upload the logs under the camera section.
- This will generate a “Feedback ID”. With this ID, you can visit the nearest service center.
- The service centers are following all COVID protocols to keep you safe, also the executives there will diagnose your exact issue and help you fix it.
It is good to see that POCO has finally acknowledged this issue, but still some customers on Twitter were saying this solution did not help, and a few went as far as factory data resetting their device, that did not help as well.
So these users will have to report it in the “Services & Feedback” app with the steps mentioned above, and wait for a response.
POCO also said that some customers were intentionally trying to brick their cameras in order to get a free replacement device. If this is true, this is just unethical. One user (kept anonymous for security reasons) said that the service center had asked 8K for a repair, when the phone was actually water damaged. Trying to fool the service center with such cheap tricks only makes it harder for POCO.
To conclude, I think this solution will definitely fix the issue for most of the users. For those that it did not work, they might even offer a free replacement, device if the problem is genuine and not intentionally broken. We think POCO did handle the situation well after the whole fiasco, but it still could have been better. And to avoid such issues in the future, updates must be tested and re-tested multiple times before launching globally.
With that being said, we will update you in case there is another statement. Wait for 22nd June, there is an absolutely crazy Xiaomi event coming, we will cover all the details.
And thanks a lot for reading.