The Poco X2 Camera Issue: Company diverts the topic and does not acknowledge the problem

10,000 Rupees for a simple fix? The Poco Brand refuses to acknowledge camera issues with Poco X2, brand director blames others. Read to know more.

The Poco X2, even in 2021, is a decent smartphone, though it was launched last year. So it is not a surprise that there are many Poco X2 users in India. Recently, many users have reported on several social media sites and have even complained to customer care about an issue with the cameras, mostly the rear cameras. Users have reported that the app just freezes up, goes completely black, or it displays a “Can’t connect to camera” error message. If you try to switch between camera modes, the app just freezes.

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Initially, Poco did acknowledge this issue and told users to clear all app data of the camera and then restart the device. However, this did not fix the issue with the rear cameras at all. This, however, could either be a software issue or a hardware issue. After updating the software of the Poco X2, several problems like these were reported, but many bloggers suggest that this could also be an issue with the Integrated Circuit Electronic Components (IC) of the smartphone, or also due to poor thermal management that leads to overheating.

Interestingly enough, even Poco X2 users with a Custom ROM faced this issue with the camera.

Now comes the interesting part: Many people took these devices to Xiaomi service centers, and they report issues with the motherboard and other components. If your product is under warranty, then it’s fine, it’s an easy replacement. But for the people whose devices are no longer under warranty, the service centers are demanding around 10,000 Rupees for a repair. Now this is absolutely ridiculous, considering it might even be an issue with software.

Also, a twitter user tagged the Country Director of Poco India, Anuj Sharma, and asked about an update on the camera issue. Instead of responding in a proper way, he says that the tech teams for web development and product are different, and also mocks the knowledge of YouTubers. Now how is this relevant to the motherboard/camera/software issue at all? He simply diverts the topic and does not give any satisfactory answer. The Country Director blames YouTubers and customers for their lack of knowledge and simply does not acknowledge this issue, and does not take the feedback either. This is not a good move.

After tweeting about Youtubers, Mr. Anuj blames autocorrect for this and claims that he meant “YouTube”, not YouTubers, and that he was not targeting any YouTubers in particular. Seriously? Now he blames autocorrect. A simple apology or an update on the issue would have been fine, but he handled this situation very unprofessionally, diverting the topic and blaming others.

That being said, let us know your views on this. We frankly think the company should either fix it via software (if possible), or replace the necessary components for free, or for a minimal charge (not more than 1000). 10,000 Rupees is simply absurd for this issue. And Mr. Anuj Sharma could have handled the situation more professionally. If the company neglects it and does not fix this issue, it can lead to serious loss of trust in the brand and it will impact sales of their upcoming smartphones.

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Chandan is the founder of Xiaomi Central. He’s also a tech journalist at dealntech. He writes on Mobile and Android-related news. Keeping the contents as simple as possible with proper information is his goal. He enjoys researching all kinds of tech products, especially fascinating latest mobile phones and gadgets. In his free time, he loves playing mobile games.

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